Shipping & Returns Policy
We ship all orders from Melbourne, Australia. Orders are processed within 2–3 business days (excluding weekends and holidays).
Shipping Rates:
- Domestic (Australia): Flat rate or calculated at checkout
- International: Calculated at checkout
Delivery Times:
- Australia: 3–7 standard business days , 2-5 Express business days.
Hair extensions and custom wigs takes 4-10 business days ( express unavailable at this time)
- International: 7–14+ business days (depending on location)
Tracking:
You’ll receive a tracking number once your order ships. If you don’t see it in your inbox, please check your spam folder.
Refunds:
We do not offer refunds for:
- Hair extensions or custom wigs (due to hygiene reasons)
- Digital products (downloadable items)
- Class deposits (these are non-refundable)
However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll do our best to resolve it.
Email: Info@sugamamahair.com
Include photos, order number, and a brief description.