Shipping & Returns Policy

We ship all orders from Melbourne, Australia. Orders are processed within 2–3 business days (excluding weekends and holidays). 

Shipping Rates:

- Domestic (Australia): Flat rate or calculated at checkout

- International: Calculated at checkout

Delivery Times:

- Australia: 3–7 standard business days , 2-5 Express business days.

Hair extensions and custom wigs takes 4-10 business days ( express unavailable at this time)

- International: 7–14+ business days (depending on location)

Tracking:
You’ll receive a tracking number once your order ships. If you don’t see it in your inbox, please check your spam folder.

Refunds:

We do not offer refunds for:

- Hair extensions or custom wigs (due to hygiene reasons)

- Digital products (downloadable items)

- Class deposits (these are non-refundable)

However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll do our best to resolve it.

Email: Info@sugamamahair.com
Include photos, order number, and a brief description.