FAQs (Frequently Asked Questions)
Shipping & Processing
Q: How long does shipping take?
A: Orders are processed within 2–3 business days. Standard delivery within Australia takes 3–7 business days. International shipping times vary. Express 2-5 business days. hair extensions and custom wigs takes 4-10 business days ( express unavailable at this time)
Q: Where do you ship from?
A: All orders are shipped from Melbourne, Australia.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates are calculated at checkout.
Orders & Payments
Q: Can I change or cancel my order?
A: We begin processing orders right away. If you need to make a change, email us at Info@sugamamanhair.com within 2 hours of ordering.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Afterpay, Apple Pay, and more.
Classes
Q: Are deposits refundable?
A: No. All deposits are non-refundable and secure your spot in the class.
Q: When will I get the location/time for my class?
A: After your deposit is paid, we will then communicate with the customer on the date and time they are available. Details will be emailed to you within 24–48 hours.
Q: Can I reschedule my class?
A: Please email us as soon as possible. Rescheduling may be available depending on the situation and availability.